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Shipping Policy

1. Order Processing

  • Orders are processed within 2-3 days after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

  • We do not process or ship orders on weekends or public holidays.

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2. Shipping Rates & Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Estimated delivery times:

    • Domestic (within [your country]): 3 to 5 business days after dispatch

    • International: 7 to 10 days after dispatch

  • Delivery times are estimates and may be affected by carrier delays or customs.
     

3. Domestic Shipping

  • We ship domestically via  Royal Mail

  • Free shipping is available for orders over £50.
     

4. International Shipping

  • We offer international shipping to most countries worldwide.

  • Your order may be subject to import duties and taxes (including VAT) incurred once a shipment reaches your destination country. These charges are your responsibility.
     

5. Order Status & Tracking

  • When your order ships, you’ll receive an email with tracking information (if available).

  • If you haven’t received your order within 10 of the estimated delivery date, contact us with your name and order number.
     

6. Damaged, Lost or Missing Items

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

  • If your package is lost in transit, contact us and we’ll work with the carrier to investigate.

  • We are not responsible for packages marked as “delivered” by the carrier.
     

7. Returns & Exchanges

  • For information about returns, exchanges, and refunds, please see our Refund Policy.
     

8. Contact
If you have any questions about this Shipping Policy, contact us

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